Error Messages: Difference between revisions

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==An error occured while trying to replace the existing file==
==Product Activation Error==
[[File:AnErrorOccuredWhileTryingToReplaceTheExistingFile.PNG]]  
Each OCAD license can only be activated a [https://www.ocad.com/en/faq/#subscription-model certain number of times].
This error message appears when installing an OCAD Service Update.


Cause: The installer can not replace the program file because the OCAD program is open.
If this number of possible activations is used up, an error message will appear at the next activation attempt.


Solution: Close the OCAD program before executing the Service Update.
[[File:ProductActivationError.png]]


== The program can not start because ETZW32.DLL is missing from your computer ==
If possible, use the '''[[License Transfer Utility]]''' in the OCAD Help menu to transfer an OCAD license.
[[File:ErrorMessageMissingEtzw32dll.PNG]]


=== Installing Service Update ===
If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.
This error message appears after installing an OCAD Service Update.


Cause 1: OCAD was not yet installed from the original CD.
==Script Error Open Street Map==


Solution 1: Install first OCAD from the original CD and install then the Service Update.
The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location|New Map Wizard]]''' and '''[[Online Map Services]]'''.


How to solve this issue:


Cause 2: During the installation process a wrong program folder was chosen. The wizard installed the Service Update in a wrong program folder.
*Please makue sure you have installed the latest '''[[Service Update|OCAD Update]]'''.
*Visit '''[[Microsoft_Edge_WebView2|this page]]''' to fix the error.  


Solution 2: Install the OCAD Service Update again but choose the correct program folder.
[[File:ScriptErrorOSM.png]]


=== Installing OCAD Trial ===
This bug will not be not fixed in OCAD 12.
This error message appears after installing an OCAD Trial version.  


Cause: You have installed the Service Update instead of the Trial version.
==Web service for declination not available==
In order to find out the declination of a specific location, OCAD calls a [https://www.ngdc.noaa.gov/index.html NOAA web service]. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.


Solution: [http://www.ocad.com/en/downloads/ocad-trial-edition Download the Trial version] from our website and install it.
[[File:ServiceNotAvailableDeclination.png]]


== Error in string resource. Invalid translation. Error code 208 ==
==License has been deactivated==
[[File:ErrorStringResource.PNG]]


This error message appears after installing an OCAD Service Update.
[[File:LicenseDeactivated.png]]


Cause: OCAD was running when installing the Service Update. The installer  didn't replace the program file. The old program file is not compatible with the new string files.
This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.


Solution: Close OCAD first und install the current Service Update again.
Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br>


== Field ID not found ==
[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br>
This error message appears when selecting an objects which is linked to a database record.
[[File:ActivationFile.PNG|750px|border]]


Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters
==Download OCAD Update does not work==
The OCAD Build 3226 - 3232 have a problem with a broken update link.


Solution 1: Please install the [http://download.chip.eu/en/Borland-Database-Engine-5.1_73694.html Borland Database Engine] and restart OCAD.  
Read [[Download_Failed_Error|here]] how to fix it.


Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
== Error in string resource. Invalid translation. Error code 208 ==
[[File:ErrorStringResource.PNG]]


== Borland Database Engine is not installed. Please install it. ==
This error message appears after installing an OCAD Service Update.
[[File:ErrorMessageBorlandEngineInstall.png]]


This error message appears after importing a Shape file.
Cause: OCAD was running when installing the Service Update. The installer  didn't replace the program file. The old program file is not compatible with the new string files.


Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters.
Solution: Close OCAD first und install the current Service Update again.
 
Solution 1: Please install the [http://download.chip.eu/en/Borland-Database-Engine-5.1_73694.html Borland Database Engine] and restart OCAD.
 
Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
 
== Internal error: TOcd.IsGridZoneValid: Unknown grid ()! ==
[[File:InternalErrorTOcdIsGridZoneValidUnknownGrid.png]]
 
This error message when opening the ocd file.
 
Cause: The used OCAD version does not yet support this grid.
 
Solution: Please install the current [http://www.ocad.com/en/downloads OCAD Service Update] .
 
 
 
== Internal error: TActivationWizardStandard.ReadXmlLicenseFile.CanNotActivateXmlFile ==
[[File:InternalErrorReadXmlLicenseFile.png]]
 
This error message appears after starting OCAD.
 
Cause: OCAD could not validate the activation xml file. This may happens when using Windows XP without Service Pack 3 or Windows Vista without Service Pack 1.


Solution: Please install Service Pack 3 for Windows XP or Service Pack 1 for Windows Vista.
==Other Errors==
Please contact info@ocad.com

Latest revision as of 14:51, 12 July 2022

Product Activation Error

Each OCAD license can only be activated a certain number of times.

If this number of possible activations is used up, an error message will appear at the next activation attempt.

ProductActivationError.png

If possible, use the License Transfer Utility in the OCAD Help menu to transfer an OCAD license.

If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the Transfer form or contact support@ocad.com and we can help you to reactivate the license.

Script Error Open Street Map

The integration of Open Street Map may not work with New Map Wizard and Online Map Services.

How to solve this issue:

ScriptErrorOSM.png

This bug will not be not fixed in OCAD 12.

Web service for declination not available

In order to find out the declination of a specific location, OCAD calls a NOAA web service. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.

ServiceNotAvailableDeclination.png

License has been deactivated

LicenseDeactivated.png

This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.

Please go to C:\ProgramData\OCAD\OCAD 2018, delete the activation file and start OCAD again.

Hint.jpgNote: C:\ProgramData\ is a hidden folder, see screenshot below.
ActivationFile.PNG

Download OCAD Update does not work

The OCAD Build 3226 - 3232 have a problem with a broken update link.

Read here how to fix it.

Error in string resource. Invalid translation. Error code 208

ErrorStringResource.PNG

This error message appears after installing an OCAD Service Update.

Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.

Solution: Close OCAD first und install the current Service Update again.

Other Errors

Please contact info@ocad.com

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