Error Messages: Difference between revisions

From OCAD Wiki - English
Jump to navigation Jump to search
No edit summary
 
(26 intermediate revisions by 4 users not shown)
Line 1: Line 1:
== The program can not start because ETZW32.DLL is missing from your computer ==
==Product Activation Error==
[[File:ErrorMessageMissingEtzw32dll.PNG]]
Each OCAD license can only be activated a [https://www.ocad.com/en/faq/#subscription-model certain number of times].


=== Installing Service Update ===
If this number of possible activations is used up, an error message will appear at the next activation attempt.
This error message appears after installing an OCAD Service Update.
 
[[File:ProductActivationError.png]]
 
If possible, use the '''[[License Transfer Utility]]''' in the OCAD Help menu to transfer an OCAD license.
 
If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.


Cause 1: OCAD was not yet installed from the original CD.
==Web service for declination not available==
In order to find out the declination of a specific location, OCAD calls a [https://www.ngdc.noaa.gov/index.html NOAA web service]. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.


Solution 1: Install first OCAD from the original CD and install then the Service Update.
[[File:ServiceNotAvailableDeclination.png]]


== License ini file not found ==
OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.<br>
Example incorrect file name: ''OCAD 2018 Course Setting License.5002 .ini'' instead of ''OCAD 2018 Course Setting License.5002.ini'' (no empty space after license number).


Cause 2: During the installation process a wrong program folder was chosen. The wizard installed the Service Update in a wrong program folder.
[[File:License ini file not found.png|450px]]
==Cannot create file activation file. Access denied.==
OCAD cannot write the activation file in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.


Solution 2: Install the OCAD Service Update again but choose the correct program folder.
In this case, change the permission settings for the folder and xml activation file for '''Users''' to '''Write'''.


=== Installing OCAD Trial ===
[[File:ActivationFilePermissions.png]]
This error message appears after installing an OCAD Trial version.  


Cause: You have installed the Service Update instead of the Trial version.
==Download OCAD Update does not work==
The OCAD Build 3226 - 3232 have a problem with a broken update link.


Solution: [http://www.ocad.com/en/downloads/ocad-trial-edition Download the Trial version] from our website and install it.
Read [[Download_Failed_Error|here]] how to fix it.


== Error in string resource. Invalid translation. Error code 208 ==
== Error in string resource. Invalid translation. Error code 208 ==
Line 26: Line 37:
This error message appears after installing an OCAD Service Update.
This error message appears after installing an OCAD Service Update.


Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.
Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.


Solution: Close OCAD first und install the current Service Update again.
Solution: Close OCAD first und install the current Service Update again.


== Field ID not found ==
==Script Error Open Street Map==
This error message appears when selecting an objects which is linked to a database record.
 
Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters


Solution 1: Please install the [http://download.chip.eu/en/Borland-Database-Engine-5.1_73694.html Borland Database Engine] and restart OCAD.  
The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location|New Map Wizard]]''' and '''[[Online Map Services]]'''.


Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
How to solve this issue:


== Borland Database is not installed. Please install it. ==
*Please makue sure you have installed the latest '''[[Service Update|OCAD Update]]'''.
[[File:ErrorMessageBorlandEngineInstall.png]]
*Visit '''[[Microsoft_Edge_WebView2|this page]]''' to fix the error.


This error message appears after importing a Shape file.
[[File:ScriptErrorOSM.png]]


Cause: Borland Database Engine (BDE) is not installed and the dbf file name contains more than 8 characters.
This bug will not be not fixed in OCAD 12.


Solution 1: Please install the [http://download.chip.eu/en/Borland-Database-Engine-5.1_73694.html Borland Database Engine] and restart OCAD.
==License has been deactivated==


Solution 2: Rename the Shape file. Please note that all related files (*.dbf, *.shp and *.shx) must be renamed.
[[File:LicenseDeactivated.png]]


== Internal error: TOcd.IsGridZoneValid: Unknown grid ()! ==
This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.
[[File:InternalErrorTOcdIsGridZoneValidUnknownGrid.png]]


This error message when opening the ocd file.
Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br>


Cause: The used OCAD version does not yet support this grid.
[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br>
[[File:ActivationFile.PNG|750px|border]]


Solution: Please install the current [http://www.ocad.com/en/downloads OCAD Service Update] .
==Other Errors==
Please contact info@ocad.com

Latest revision as of 10:25, 8 September 2026

Product Activation Error

Each OCAD license can only be activated a certain number of times.

If this number of possible activations is used up, an error message will appear at the next activation attempt.

ProductActivationError.png

If possible, use the License Transfer Utility in the OCAD Help menu to transfer an OCAD license.

If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the Transfer form or contact support@ocad.com and we can help you to reactivate the license.

Web service for declination not available

In order to find out the declination of a specific location, OCAD calls a NOAA web service. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.

ServiceNotAvailableDeclination.png

License ini file not found

OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.
Example incorrect file name: OCAD 2018 Course Setting License.5002 .ini instead of OCAD 2018 Course Setting License.5002.ini (no empty space after license number).

License ini file not found.png

Cannot create file activation file. Access denied.

OCAD cannot write the activation file in the program data folder C:\ProgramData\OCAD\OCAD 2018\. This folder is by default hidden.

In this case, change the permission settings for the folder and xml activation file for Users to Write.

ActivationFilePermissions.png

Download OCAD Update does not work

The OCAD Build 3226 - 3232 have a problem with a broken update link.

Read here how to fix it.

Error in string resource. Invalid translation. Error code 208

ErrorStringResource.PNG

This error message appears after installing an OCAD Service Update.

Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.

Solution: Close OCAD first und install the current Service Update again.

Script Error Open Street Map

The integration of Open Street Map may not work with New Map Wizard and Online Map Services.

How to solve this issue:

ScriptErrorOSM.png

This bug will not be not fixed in OCAD 12.

License has been deactivated

LicenseDeactivated.png

This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.

Please go to C:\ProgramData\OCAD\OCAD 2018, delete the activation file and start OCAD again.

Hint.jpgNote: C:\ProgramData\ is a hidden folder, see screenshot below.
ActivationFile.PNG

Other Errors

Please contact info@ocad.com

Retrieved from "http://www.ocad.com/wiki/ocad/en/index.php?title=Error_Messages&oldid=15159"