Error Messages: Difference between revisions
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== | ==Product Activation Error== | ||
Each OCAD license can only be activated a [https://www.ocad.com/en/faq/#subscription-model certain number of times]. | |||
If this number of possible activations is used up, an error message will appear at the next activation attempt. | |||
[[File:ProductActivationError.png]] | |||
[[ | If possible, use the '''[[License Transfer Utility]]''' in the OCAD Help menu to transfer an OCAD license. | ||
If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license. | |||
==Web service for declination not available== | ==Web service for declination not available== | ||
| Line 17: | Line 15: | ||
[[File:ServiceNotAvailableDeclination.png]] | [[File:ServiceNotAvailableDeclination.png]] | ||
==License | == License ini file not found == | ||
OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.<br> | |||
Example incorrect file name: ''OCAD 2018 Course Setting License.5002 .ini'' instead of ''OCAD 2018 Course Setting License.5002.ini'' (no empty space after license number). | |||
[[File: | [[File:License ini file not found.png|450px]] | ||
==Cannot create file activation file. Access denied.== | |||
OCAD cannot write the activation file in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden. | |||
In this case, change the permission settings for the folder and xml activation file for '''Users''' to '''Write'''. | |||
[[File:ActivationFilePermissions.png]] | |||
[[File: | |||
==Download OCAD Update does not work== | ==Download OCAD Update does not work== | ||
| Line 38: | Line 37: | ||
This error message appears after installing an OCAD Service Update. | This error message appears after installing an OCAD Service Update. | ||
Cause: OCAD was running when installing the Service Update. The installer | Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files. | ||
Solution: Close OCAD first und install the current Service Update again. | Solution: Close OCAD first und install the current Service Update again. | ||
==Script Error Open Street Map== | |||
The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location|New Map Wizard]]''' and '''[[Online Map Services]]'''. | |||
How to solve this issue: | |||
*Please makue sure you have installed the latest '''[[Service Update|OCAD Update]]'''. | |||
*Visit '''[[Microsoft_Edge_WebView2|this page]]''' to fix the error. | |||
[[File:ScriptErrorOSM.png]] | |||
This bug will not be not fixed in OCAD 12. | |||
==License has been deactivated== | |||
[[File:LicenseDeactivated.png]] | |||
This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer. | |||
Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br> | |||
[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br> | |||
[[File:ActivationFile.PNG|750px|border]] | |||
==Other Errors== | ==Other Errors== | ||
Please contact info@ocad.com | Please contact info@ocad.com | ||
Latest revision as of 10:25, 8 September 2026
Product Activation Error
Each OCAD license can only be activated a certain number of times.
If this number of possible activations is used up, an error message will appear at the next activation attempt.
If possible, use the License Transfer Utility in the OCAD Help menu to transfer an OCAD license.
If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the Transfer form or contact support@ocad.com and we can help you to reactivate the license.
Web service for declination not available
In order to find out the declination of a specific location, OCAD calls a NOAA web service. This web service is not available from time to time, which is why an error appears in OCAD. Please try again later.
License ini file not found
OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.
Example incorrect file name: OCAD 2018 Course Setting License.5002 .ini instead of OCAD 2018 Course Setting License.5002.ini (no empty space after license number).
Cannot create file activation file. Access denied.
OCAD cannot write the activation file in the program data folder C:\ProgramData\OCAD\OCAD 2018\. This folder is by default hidden.
In this case, change the permission settings for the folder and xml activation file for Users to Write.
Download OCAD Update does not work
The OCAD Build 3226 - 3232 have a problem with a broken update link.
Read here how to fix it.
Error in string resource. Invalid translation. Error code 208
This error message appears after installing an OCAD Service Update.
Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.
Solution: Close OCAD first und install the current Service Update again.
Script Error Open Street Map
The integration of Open Street Map may not work with New Map Wizard and Online Map Services.
How to solve this issue:
- Please makue sure you have installed the latest OCAD Update.
- Visit this page to fix the error.
This bug will not be not fixed in OCAD 12.
License has been deactivated
This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.
Please go to C:\ProgramData\OCAD\OCAD 2018, delete the activation file and start OCAD again.
Note: C:\ProgramData\ is a hidden folder, see screenshot below.
Other Errors
Please contact info@ocad.com