Error Messages - Revision history

ANK at 08:25, 8 September 2026

2026-09-08T08:25:17Z

← Older revision		Revision as of 10:25, 8 September 2026
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	If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.		If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.

	~~==Script Error Open Street Map==~~

	~~The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.~~

	~~How to solve this issue:~~

	*Please makue sure you have installed the latest '''[[Service Update\|OCAD Update]]'''.
	*Visit '''[[Microsoft_Edge_WebView2\|this page]]''' to fix the error.

	~~[[File:ScriptErrorOSM.png]]~~

	~~This bug will not be not fixed in OCAD 12.~~

	==Web service for declination not available==		==Web service for declination not available==
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	[[File:ServiceNotAvailableDeclination.png]]		[[File:ServiceNotAvailableDeclination.png]]

	==License ~~has been deactivated~~==		== License ini file not found ==
			OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.<br>
			Example incorrect file name: ''OCAD 2018 Course Setting License.5002 .ini'' instead of ''OCAD 2018 Course Setting License.5002.ini'' (no empty space after license number).

	[[File:~~LicenseDeactivated~~.png]]		[[File:License ini file not found.png\|450px]]
			==Cannot create file activation file. Access denied.==
			OCAD cannot write the activation file in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.

	~~This error may appear if OCAD Inc had to block your license~~, ~~e.g. due~~ to ~~a license transfer~~.		In this case, change the permission settings for the folder and xml activation file for '''Users''' to '''Write'''.

	~~Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br>~~		[[File:ActivationFilePermissions.png]]

	~~[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br>~~
	[[File:~~ActivationFile~~.~~PNG\|750px\|border~~]]

	==Download OCAD Update does not work==		==Download OCAD Update does not work==
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	This error message appears after installing an OCAD Service Update.		This error message appears after installing an OCAD Service Update.

	Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.		Cause: OCAD was running when installing the Service Update. The installer didn't replace the program file. The old program file is not compatible with the new string files.

	Solution: Close OCAD first und install the current Service Update again.		Solution: Close OCAD first und install the current Service Update again.

	== ~~License ini file not found~~ ==		==Script Error Open Street Map==
	~~OCAD could not create an ini file during the installation.~~ The ~~reason for this is usually a lack~~ of ~~security rights or an incorrect file name~~.~~<br>~~
	~~Example incorrect file name~~: ''OCAD ~~2018 Course Setting License~~.~~5002 .ini~~'' ~~instead of~~ ''~~OCAD 2018 Course Setting License~~.~~5002~~.~~ini'' (no empty space after license number)~~.		The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.

			How to solve this issue:

			*Please makue sure you have installed the latest '''[[Service Update\|OCAD Update]]'''.
			*Visit '''[[Microsoft_Edge_WebView2\|this page]]''' to fix the error.

			[[File:ScriptErrorOSM.png]]

			This bug will not be not fixed in OCAD 12.

			==License has been deactivated==

	[[File:~~License ini file not found~~.png~~\|450px~~]]		[[File:LicenseDeactivated.png]]
	~~==Cannot create file activation file. Access denied.==~~
	~~OCAD cannot write the activation frin in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.~~

			This error may appear if OCAD Inc had to block your license, e.g. due to a license transfer.

	~~In this case, change the permission settings for the folder and xml activation file for '''Users'''~~ to ''~~'Write'~~''.		Please go to ''C:\ProgramData\OCAD\OCAD 2018'', delete the activation file and start OCAD again.<br>

	[[File:~~ActivationFilePermissions~~.~~png~~]]		[[File:Hint.jpg]]Note: ''C:\ProgramData\'' is a hidden folder, see screenshot below.<br>
			[[File:ActivationFile.PNG\|750px\|border]]

	==Other Errors==		==Other Errors==
	Please contact info@ocad.com		Please contact info@ocad.com

GRS: /* Cannot create file activation file. Access denied. */

2025-02-17T12:02:33Z

Cannot create file activation file. Access denied.

← Older revision		Revision as of 14:02, 17 February 2025
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	==Cannot create file activation file. Access denied.==		==Cannot create file activation file. Access denied.==
	OCAD cannot write the activation frin in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.		OCAD cannot write the activation frin in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.
	In this case, change the permission settings for the folder and xml activation file for ~~the user~~ to '''Write'''.

			In this case, change the permission settings for the folder and xml activation file for '''Users''' to '''Write'''.

	[[File:ActivationFilePermissions.png]]		[[File:ActivationFilePermissions.png]]

GRS: /* Cannot create file activation file. Access denied. */

2025-02-17T12:00:54Z

Cannot create file activation file. Access denied.

← Older revision		Revision as of 14:00, 17 February 2025
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	[[File:License ini file not found.png\|450px]]		[[File:License ini file not found.png\|450px]]
	==Cannot create file activation file. Access denied.==		==Cannot create file activation file. Access denied.==
			OCAD cannot write the activation frin in the program data folder ''C:\ProgramData\OCAD\OCAD 2018\''. This folder is by default hidden.
			In this case, change the permission settings for the folder and xml activation file for the user to '''Write'''.

			[[File:ActivationFilePermissions.png]]

	==Other Errors==		==Other Errors==
	Please contact info@ocad.com		Please contact info@ocad.com

GRS: /* License ini file not found */

2025-02-17T11:54:29Z

License ini file not found

← Older revision		Revision as of 13:54, 17 February 2025
Line 58:		Line 58:

	[[File:License ini file not found.png\|450px]]		[[File:License ini file not found.png\|450px]]
			==Cannot create file activation file. Access denied.==

	==Other Errors==		==Other Errors==
	Please contact info@ocad.com		Please contact info@ocad.com

ANK: /* License ini file not found */

2024-08-19T07:21:03Z

License ini file not found

← Older revision		Revision as of 09:21, 19 August 2024
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	== License ini file not found ==		== License ini file not found ==
	OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights.		OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights or an incorrect file name.<br>
			Example incorrect file name: ''OCAD 2018 Course Setting License.5002 .ini'' instead of ''OCAD 2018 Course Setting License.5002.ini'' (no empty space after license number).

	[[File:License ini file not found.png\|450px]]		[[File:License ini file not found.png\|450px]]

	~~Please contact info@ocad.com in this case.~~

	==Other Errors==		==Other Errors==
	Please contact info@ocad.com		Please contact info@ocad.com

ANK at 06:31, 13 August 2024

2024-08-13T06:31:05Z

← Older revision		Revision as of 08:31, 13 August 2024
Line 52:		Line 52:

	Solution: Close OCAD first und install the current Service Update again.		Solution: Close OCAD first und install the current Service Update again.

			== License ini file not found ==
			OCAD could not create an ini file during the installation. The reason for this is usually a lack of security rights.

			[[File:License ini file not found.png\|450px]]

			Please contact info@ocad.com in this case.

	==Other Errors==		==Other Errors==
	Please contact info@ocad.com		Please contact info@ocad.com

ANK at 12:51, 12 July 2022

2022-07-12T12:51:44Z

← Older revision		Revision as of 14:51, 12 July 2022
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	== Script Error Open Street Map==		==Product Activation Error==
			Each OCAD license can only be activated a [https://www.ocad.com/en/faq/#subscription-model certain number of times].

			If this number of possible activations is used up, an error message will appear at the next activation attempt.

			[[File:ProductActivationError.png]]

			If possible, use the '''[[License Transfer Utility]]''' in the OCAD Help menu to transfer an OCAD license.

			If you have no access to the OCAD license (e.g. PC crash, license is used by inactive member), fill out the [https://www.ocad.com/transfer/transferform.php Transfer form] or contact ''support@ocad.com'' and we can help you to reactivate the license.

			==Script Error Open Street Map==

	The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.		The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.

ANK: /* Script Error Open Street Map */

2022-06-08T13:56:27Z

Script Error Open Street Map

← Older revision		Revision as of 15:56, 8 June 2022
Line 1:		Line 1:
	== Script Error Open Street Map==		== Script Error Open Street Map==

	The integration of Open Street Map ~~currently does~~ not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.		The integration of Open Street Map may not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.

	How to solve this issue:		How to solve this issue:

ANK: /* Script Error Open Street Map */

2022-05-02T07:47:43Z

Script Error Open Street Map

← Older revision		Revision as of 09:47, 2 May 2022
Line 9:		Line 9:

	[[File:ScriptErrorOSM.png]]		[[File:ScriptErrorOSM.png]]

			This bug will not be not fixed in OCAD 12.

	==Web service for declination not available==		==Web service for declination not available==

ANK: /* Script Error Open Street Map */

2022-04-25T06:55:51Z

Script Error Open Street Map

← Older revision		Revision as of 08:55, 25 April 2022
Line 3:		Line 3:
	The integration of Open Street Map currently does not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.		The integration of Open Street Map currently does not work with '''[[New_Map_Wizard#Choose_Location\|New Map Wizard]]''' and '''[[Online Map Services]]'''.

	~~We are working on a solution~~.		How to solve this issue:

			*Please makue sure you have installed the latest '''[[Service Update\|OCAD Update]]'''.
			*Visit '''[[Microsoft_Edge_WebView2\|this page]]''' to fix the error.

	[[File:ScriptErrorOSM.png]]		[[File:ScriptErrorOSM.png]]